Customer Service Representative in Cologne

New

Skills

Communication Skills Contract Management Crm systems Customer Service Email Support Process Improvement Teamwork

Exciting opportunity for a Customer Service Representative in Cologne with a leading energy company!

Job Overview
  • Assist customers via email and phone
  • Handle complaints with competence and solutions
  • Collaborate closely with colleagues on complex issues
  • Manage contract matters, invoices, and payments
  • Identify and implement process improvements
Responsibilities
  • Respond to customer inquiries efficiently
  • Resolve complaints in a professional manner
  • Work collaboratively to find solutions
  • Handle contract-related tasks accurately
  • Identify areas for operational enhancement
Requirements & Qualifications
  • Prior experience in B2C customer service
  • Proficiency in CRM systems
  • Friendly, team-oriented demeanor
  • Strong interest in the German energy market
  • Self-motivated, organized, and responsible
  • Fluency in German and English

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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