Customer Service Representative, Member Care

New

Skills

Communication Skills Customer Service Insurance Industry Problem Solving

Job Overview

Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services. Provide exceptional customer service and build positive relationships with members.

Responsibilities
  • Handle inbound calls and chat boxes from members
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members
  • Handle issues and complaints when necessary
  • Maintain policies and standard operation procedures
Requirements & Qualifications
  • High school diploma or equivalent required; bachelor's degree preferred
  • Bilingual in English and Spanish preferred
  • Experience in healthcare or insurance preferred
  • Clear and confident communication skills
  • Detail-oriented problem solver

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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