Customer Solutions Director

New

Skills

Capacity Planning Process improvements Project Management Stakeholder Management

Seeking a skilled and experienced Director of Customer Solutions & Engineering Operations to drive operational excellence and strategic insights for our service offerings.

Key Responsibilities
  • Design and implement metrics program to track performance
  • Develop real-time dashboards for delivery quality and health
  • Establish operating model and review cycles for capacity and outcomes
  • Drive process improvements for complex business processes
  • Assist in pricing and revenue models for service offerings
Required Skills & Qualifications
  • Proven metrics infrastructure and performance management experience
  • Strong analytical skills including coverage models and capacity planning
  • Experience with CRM (Salesforce strongly preferred) and BI tools
  • Strong project management with multiple concurrent initiatives
  • Exceptional stakeholder management and cross-functional influence

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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