Customer Success Engineer Role

New

Skills

Communication devsecops Engineer Gitlab Presentation Skills

The Customer Success Engineer (CSE) acts as a trusted technical advisor, providing subject matter expertise on GitLab's technical solutions and best practices. In this remote role, you will collaborate closely with Customer Success Managers and other teams to deliver high-value technical guidance, drive product adoption, and ensure customers achieve meaningful outcomes with GitLab. This position is ideal for passionate professionals eager to empower customers through technology and foster long-term success.

Key Responsibilities
  • Engage with customers via Zoom and email, offering technical consultancy and guidance throughout the post-sales process.
  • Provide architectural and best practice recommendations tailored to individual customer needs and business objectives.
  • Drive product adoption, renewal, and expansion by demonstrating measurable business value.
  • Collaborate with Account Executives and Renewals Managers to align technical solutions with customer goals.
  • Develop and deliver workshops, demos, and enablement resources for customers and internal teams.
  • Maintain and deepen technical expertise in GitLab and related technologies through continuous learning.
  • Contribute to internal and external enablement resources, including documentation and training content.
Required Skills & Qualifications
  • Hands-on experience with GitLab use cases such as SCM, CI, CD, DevSecOps, or Agile Planning.
  • Proficiency in DevSecOps tools or related technical environments.
  • Strong background in development or systems engineering.
  • Exceptional verbal, presentation, and written communication skills.
  • Demonstrated ability to clearly explain complex technical concepts and propose effective solutions.
  • Proven ability to build trusted relationships with customers and business leaders.
  • Excellent time management skills and experience collaborating across multiple teams.
  • Commitment to ongoing professional development and technical mastery.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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