Customer Success Engineer Role

New

Skills

CI/CD Communication devsecops Engineer Gitlab Presentation Skills

The Customer Success Engineer (CSE) plays a pivotal role in delivering technical expertise and strategic guidance to customers, ensuring successful adoption and maximized value from GitLab solutions. Working closely with Customer Success Managers and other teams, the CSE acts as a trusted advisor, helping clients implement best practices, address technical challenges, and realize their business objectives through GitLab's platform.

Key Responsibilities
  • Engage with customers via Zoom and email, providing expert technical consultancy post-sale.
  • Offer in-depth guidance on technical solutions, architectural decisions, and best practices related to GitLab use cases.
  • Drive measurable business outcomes that lead to adoption, renewal, and expansion of GitLab products.
  • Collaborate with Account Executives and Renewals Managers to align technical solutions with customer goals.
  • Develop and deliver customized workshops, demos, and enablement programs to support customer success.
  • Maintain and expand technical expertise in GitLab and related technologies through ongoing learning and certification.
  • Contribute to documentation, educational content, and community resources to enable broader knowledge sharing.
Required Skills & Qualifications
  • Practical experience with GitLab use cases such as SCM, CI, CD, DevSecOps, or Agile Planning.
  • Proficiency in DevSecOps tools and highly technical environments.
  • Background in software development or systems engineering.
  • Exceptional communication skills for explaining complex technical concepts to diverse audiences.
  • Demonstrated ability to build trust and credibility with both technical and business stakeholders.
  • Excellent time management and multitasking abilities across multiple teams and projects.
  • Commitment to continuous professional development and learning.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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