Customer Success Manager Graduate

New

Skills

Ceph Cloud Customer Success Management IOT Kubernetes Maas Openstack Presentation Skills Technical Support User experience

Join Canonical as a Graduate Customer Success Manager, where you'll play a strategic role in enhancing customer satisfaction, driving product adoption, and supporting expansion across our tech product portfolio. As part of a remote, globally distributed team, you will facilitate the onboarding and enablement of new users, collaborate with cross-functional teams, and contribute to the ongoing success of Canonical's open source products, including Ubuntu.

Job Overview
  • Support customers in navigating Canonical’s offerings and solving technical issues.
  • Facilitate onboarding and value realization for new users.
  • Collaborate with Sales and Support to achieve customer objectives.
  • Drive digital campaigns to engage and retain users.
  • Contribute to documentation and internal knowledge sharing.
Key Responsibilities
  • Respond to customer ticket requests and provide effective solutions.
  • Enrich and maintain onboarding and problem-solving documentation.
  • Identify high-potential and high-risk customers among new users.
  • Onboard new customers and introduce them to Canonical’s products and support processes.
  • Collaborate with internal teams to develop and deliver engagement plans.
  • Collect and format customer feedback for product review.
  • Drive campaigns and interact with diverse customer segments globally.
Required Skills & Qualifications
  • Customer-facing experience and empathetic approach.
  • Strong passion for technology, infrastructure, and Ubuntu.
  • Excellent presentation and communication skills.
  • Strong organizational skills with attention to documentation.
  • Ability to collaborate across departments and teams.
  • Proficiency in English; additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian are highly valued.
  • Self-driven and adaptable in a remote work environment.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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