Customer Success Manager Role

New

Skills

Asp.net MVC Networking Ruby Windows Server

Pluralsight is a leading technology skills platform dedicated to empowering individuals and organizations to build critical tech skills and drive digital transformation. As a Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction, promoting product adoption, and maximizing the value clients receive from our learning solutions. This remote position requires proactive engagement, strategic thinking, and a passion for supporting customers in achieving their goals.

Job Overview

Drive client engagement and success for Pluralsight’s diverse customer base, supporting onboarding, adoption, renewal, and expansion. You will act as a trusted advisor, anticipate customer needs, and leverage data-driven insights to enhance customer experience and foster long-term partnerships.

Key Responsibilities
  • Lead the end-to-end customer journey, from onboarding to renewal, ensuring mutual success for customers and Pluralsight.
  • Proactively identify and mitigate risks throughout the customer lifecycle.
  • Utilize tools and systems to measure, report, and enhance customer experience.
  • Make strategic recommendations and drive adoption of best practices within customer organizations.
  • Forecast risks, renewals, and opportunities for expansion in your customer portfolio.
Required Skills & Qualifications
  • Fluency in both Spanish and English (written and verbal).
  • Ability to travel up to 25-50% as required.
  • Experience with Gainsight and Salesforce.com is preferred.
  • Minimum 5 years of relevant experience, or 3+ years with an advanced degree.
  • Strong communication, problem-solving, and relationship management skills.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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