Customer Success Senior Manager

New

Skills

Crypto English Fluency Fintech Interpersonal Skills Spanish Stakeholder Management

Job Overview

As a Customer Success Senior Manager, you will be tasked with developing a deep understanding of each customer's solutions, organization, and needs. Your role will involve advising customers, enabling them to realize Ripple's potential, and conducting financial, business, and value analysis to drive targets. You will also be responsible for navigating upsell and cross-sell opportunities with partners, leading cross-functional initiatives with various departments, and collecting feedback on Ripple's value proposition.

Responsibilities
  • Develop deep understanding of each customer's solutions, org, and needs
  • Advise customers and enable them to realize Ripple's potential
  • Conduct financial, business, and value analysis to drive targets
  • Navigate upsell and cross-sell opportunities with partners
  • Lead cross-functional initiatives with Engineering, Sales, Finance, and Legal
  • Collect customer and marketplace feedback on Ripple's value proposition
Requirements & Qualifications
  • 10+ years in customer-facing roles at financial institutions, FinTech or crypto
  • Demonstrable multi-stakeholder management in complex environments
  • Experience launching modern, complex B2B solutions with innovative tech
  • Excellence in building and managing cross-functional, global relationships
  • Excellent interpersonal skills; coaching others; lead by example
  • Highly self-motivated, proactive; driven to create impact
  • English fluency; Spanish a bonus

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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