Customer Success Services Consultant

Join our team as a Customer Success Services Business Consultant and be part of a dynamic consulting team in a fast-paced tech company. You will work with nonprofit organizations, implementing and consulting on donor management products.

Key Responsibilities

• Building and maintaining customer relationships throughout consulting engagements
• Leading and managing projects from inception to conclusion
• Designing and implementing Raiser’s Edge NXT with customer collaboration
• Providing expert advice and consultation on Raiser's Edge NXT to nonprofits
• Assisting with database quality testing and documentation
• Collaborating with team members to deliver high-quality services and support

Required Skills & Qualifications

• Strong knowledge of nonprofit organizations and consulting experience
• 2-3 years of experience with CRM consulting, Raiser’s Edge NXT preferred
• Ability to manage multiple projects and meet utilization requirements
• Proficiency in Microsoft Outlook, Teams, Excel, Word, and PowerPoint
• Strong problem-solving and public speaking skills
• Exceptional interpersonal and organizational skills
• Advanced written and verbal English communication skills
• BS/BA degree or equivalent experience
• Ability to work US business hours