Customer Support Associate - Depositions

New

Skills

Customer Support Organizational Skills Technical Support Time Management Zendesk

Create and maintain voice of the customer feedback loops and docs. Provide end-to-end customer support (email, phone) across products. Maintain clean account and user data for billing and reporting. Collaborate with Product and Engineering to optimize SaaS processes. 2+ years in customer or technical support in a fast-paced env Process-minded and detail-oriented with strong organizational and time mgmt Empathetic communicator in written and verbal interactions Comfortable navigating multiple systems, confidential documents, and shifting priorities Legal, legal tech or back-office operations experience a plus Zendesk, Quo, and Zoom experience a plus Dynamic, rapidly growing company focused on helping organizations thrive Medical, Dental, & Vision Insurance for full-time employees Competitive and fair pay Maternity and paternity leave for full-time employees Short and long-term disability Learn from a dedicated leadership team

Key Responsibilities
  • Create and maintain voice of the customer feedback loops and documents
  • Provide end-to-end customer support across products via email and phone
  • Maintain clean account and user data for billing and reporting
  • Collaborate with Product and Engineering to optimize SaaS processes
Requirements & Qualifications
  • 2+ years in customer or technical support
  • Process-minded and detail-oriented with strong organizational and time management skills
  • Empathetic communicator in written and verbal interactions
  • Comfortable navigating multiple systems and confidential documents
  • Experience with Zendesk, Quo, and Zoom a plus

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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