Customer Support Rep - EMEA

New

Skills

Customer Support English SaaS Spanish Zendesk

Job Overview

Join our team as a Customer Support Representative focusing on the EMEA region. You will play a critical role in assisting travel organizers with platform usage, resolving customer issues, and enhancing the overall customer journey.

Responsibilities
  • Resolve customer issues and answer product questions
  • Improve the help center and collaborate across teams
  • Work with engineering, product, and sales teams to enhance the customer journey
  • Collaborate with engineers to investigate bugs and improve the product
  • Provide clear and concise communications under pressure
Requirements & Qualifications
  • 4+ years in customer support, preferably in SaaS/tech
  • Advanced English (C1+) and fluent Spanish (written and verbal)
  • Proficiency with Intercom, Zendesk, inbox workflows, tags, and macros
  • Empathetic, patient, and passionate about helping others
  • Proactive, autonomous, with weekend availability

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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