Customer Support Specialist (German)

Job Overview

Join our team as a Customer Support Specialist fluent in both English and German, responsible for providing high-quality product support and resolving customer inquiries on weekends.

Responsibilities

• Develop in-depth knowledge of Klaviyo platform
• Provide high-quality product support via email and live chat
• Explain technical concepts to users with varying technical expertise
• Diagnose and resolve software issues
• Offer guidance on non-technical questions related to marketing, sales, and ecommerce setup
• Document troubleshooting and resolutions

Requirements & Qualifications

• Fluent in English and German (written and spoken)
• Available to work weekends with specific shift schedules
• Minimum of 1 year in a customer-facing role with SaaS/software troubleshooting experience
• Experience with AI tools/workflows and willingness to learn
• Excellent communication skills with clear and empathetic explanations
• Authorization to work in Ireland without restrictions
• Hybrid work in Dublin with access to Klaviyo Product Certification