Director Customer Onboarding EMEA

New

Skills

Cross-functional Collaboration Customer Onboarding Process Improvement

Deel is seeking a dynamic Director of Customer Onboarding to lead and optimize onboarding processes for clients across the EMEA region. This full-time, remote position offers the opportunity to shape customer experiences and streamline international payroll and compliance solutions for global teams.

Job Overview

Lead the customer onboarding function for EMEA clients in a remote-first environment.
Drive process improvements to enhance client satisfaction and operational efficiency.
Collaborate with cross-functional teams to deliver seamless onboarding experiences.

Key Responsibilities

Develop and implement onboarding strategies tailored to diverse EMEA customers.
Oversee customer journey from contract signing to successful platform adoption.
Ensure high standards of payroll and compliance are met for all international clients.
Monitor performance metrics and improve onboarding procedures.
Provide leadership and mentorship to the onboarding team.

Requirements & Qualifications

Proven experience in customer onboarding or client success roles, preferably within SaaS or HR tech.
Strong understanding of payroll, compliance, and international business practices.
Exceptional leadership and communication skills.
Ability to work independently in a remote, multicultural environment.
Fluency in English; additional EMEA languages are a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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