Document Escalation SME Role

New

Skills

Analytical Skills Communication Compliance operations Documentation Fraud Detection Google Sheets Onboarding Process Improvement Remote Collaboration Slack Written Communication

Join Clipboard Health as an Operational Escalations Subject Matter Expert (SME) – Documents & Credentialing. This pivotal remote role ensures the quality, safety, and compliance of our healthcare marketplace by managing escalated document cases, preventing fraud, and guiding internal teams on credentialing standards. As part of a specialized SME group, you will directly impact trust and operational excellence, collaborating across departments in a fast-paced, remote environment.

Key Responsibilities
  • Review and resolve complex or flagged healthcare professional documentation for issues, fraud, and quality concerns.
  • Identify suspicious documentation patterns and prevent unsafe actors from entering the platform.
  • Act as an internal consultant for Sales, Account Management, Product, Legal, and other teams regarding document standards and policy interpretations.
  • Own daily operational tasks including document status updates, mapping, unread document resolution, and special projects.
  • Contribute to the continuous improvement of internal policies, requirements, and process workflows.
  • Communicate clearly and promptly via Slack and other internal tools to resolve inquiries.
  • Stay updated with evolving product features and credentialing requirements to ensure aligned decision-making.
Required Skills & Qualifications
  • Experience in trust & safety, document verification, compliance operations, healthcare credentialing, or similar fields.
  • Exceptional analytical skills and attention to detail.
  • Strong written communication and the ability to explain complex topics clearly.
  • Proven decision-making ability in ambiguous situations.
  • Highly organized, reliable, and proactive, with a track record in fast-paced, remote work environments.
  • Proficiency with Slack, Google Sheets, and task management tools.
  • Ability to work independently and collaborate effectively across teams.
  • Located in the Asia-Pacific region with a quiet, professional work environment.
  • Technical setup: Wired internet (min. 15Mbps), qualifying computer (Intel i5 8th gen+/AMD Ryzen 5 2000+/Apple M1+), 12 GB RAM (16 GB recommended), noise-canceling headset, stable power/internet.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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