Engagement Manager Role

Own the roadmap for payments platform components.

Build core payment infrastructure and APIs.

Define product vision and strategy.

Translate technical requirements into actionable plans.

Design and enhance enterprise automation solutions.

Translate business requirements into automation processes.

Manage customer support queue effectively.

Ensure smooth onboarding and offboarding for merchants.

Serve as lead advisor to customers.

Assess customer requirements for Dispatch.

Develop AI capabilities from ideas.

Collaborate with engineering and AI teams.

Lead organic strategy for clients

Guide conversations around organic growth

Lead technical post-sales relationships with government accounts

Develop and execute technical account plans

Drive direct channel product strategy

Define and own product requirements

Lead advanced penetration testing projects

Provide expert guidance on security

Lead organic strategy for clients

Translate performance data into actionable insights

Own technical post-sales relationship with government accounts

Develop and execute technical account plans aligning solutions with customers' business objectives

Lead and conduct white-box penetration testing

Define offensive security roadmap

Drive direct channel product strategy

Conduct user research and customer interviews

Lead holistic search strategy development

Optimize for AI Overviews and Featured Snippets

Lead technical post-sales relationship with government accounts

Develop and align technical account plans with customer business objectives

Drive direct channel product strategy

Conduct user research and interviews

Lead advanced penetration testing and security assessments.

Define offensive security roadmap and adopt cutting-edge techniques.

Design, build, and maintain observability libraries and tools

Troubleshoot production issues for performance and availability

Deploy agentic workflows across customer environments

Configure agent orchestration logic and integrations

Establish and oversee AI Asset Library

Accelerate growth by liaising between departments

Define Data-as-a-Product vision and inventory platform roadmap.

Pioneer AI/ML solutions for data normalization and attribute prediction.

Provide technical and functional support to prospects.

Deliver presentations and product demos.

Drive product strategy and customer engagement

Analyze data to inform product decisions

Own and manage technical post-sales relationships with government accounts

Develop and execute technical account plans aligned with customer objectives

Provide technical support across channels.

Troubleshoot and resolve complex issues efficiently.

Design and implement automation solutions in HR Ops

Build scalable HR processes with AI-enabled automation

Develop and maintain mobile apps using React Native

Apply best practices for mobile development

Lead organic strategy for clients

Translate data into actionable insights

Own technical post-sales relationship with government accounts

Develop and execute technical account plans aligning solutions with customers' business objectives

Lead and conduct advanced penetration testing

Define and implement offensive security strategies

Define AI CSM vision and roadmap

Identify key AI-driven moments for activation, adoption, and growth

Shape product vision and roadmap for commercial solutions

Collaborate with product and engineering on approach and capacity

Manage technical post-sales relationships with government accounts.

Lead client onboarding and integration projects.

Promote and enforce information security practices

Identify and report security risks

Manage and grow technology partnerships in hospitality sector.

Accelerate adoption of integrations.

Assist customers in optimizing Intercom and Fin

Advise on integrations

Manage hospitality technology partners effectively

Influence partner roadmaps for better integration

Drive direct channel product strategy

Conduct user research and interviews

Lead organic strategy for clients with a focus on both SEO and GEO visibility

Translate performance data into actionable insights

Manage technical post-sales relationship with government accounts

Develop and execute technical account plans aligning solutions with customers' objectives

Promote information security practices

Identify and report security risks

Administer Salesforce across departments

Build and maintain scalable automation

Lead technical post-sales relationship with government accounts

Develop and execute technical account plans aligning solutions with customers' objectives

Drive direct channel product strategy.

Conduct user research to inform decisions.

Define and execute the playbook for scaling Agentic Commerce

Consult C-level execs on infrastructure risks and data feeds

Embed with customer engineering teams

Own end-to-end technical implementation for enterprise deployments

Own the technical post-sales relationship with government accounts.

Develop and execute technical account plans aligning solutions with customers' business objectives and technical environment.

Serve as the primary security representative in customer engagements.

Articulate security architecture, controls, and risk management across different layers.

Drive product strategy based on customer needs and market analysis

Collaborate with cross-functional teams to deliver high-quality products