Engineering Manager Flex Billing

New

Skills

CI/CD Datadog Docker Grafana Java Kubernetes Mysql Rest Apis Software Engineering Test automation

Join Twilio as an Engineering Manager for the Flex Billing & Backend team, responsible for leading and growing a team of software engineers to expand the capabilities of Twilio's Flex contact center platform. This remote role, based in India, offers the opportunity to shape innovative, scalable solutions for global customers while fostering a culture of excellence and collaboration.

Job Overview

As the Engineering Manager, you will oversee the end-to-end delivery of backend and billing features for the Flex product. You will champion team growth, ensure the reliability and scalability of distributed systems, and work closely with cross-functional teams to deliver robust solutions for Twilio customers.

Key Responsibilities
  • Lead, mentor, and empower a team of software engineers to deliver high-quality solutions.
  • Own the architecture, development, and operations of complex, cloud-based distributed systems.
  • Advocate agile methodologies, CI/CD, and test automation within the team.
  • Communicate effectively with technical and non-technical stakeholders.
  • Drive continuous improvement from project conception through ongoing 24x7 operations.
Required Skills & Qualifications
  • 10+ years of software engineering experience, with 5+ years in a leadership role.
  • Experience managing multiple workstreams and owning services end-to-end.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
  • Proficiency in Java or GoLang, REST APIs, and relational databases such as MySQL.
  • Hands-on experience with Docker, Kubernetes, and SaaS observability tools (e.g., Datadog, Grafana, Prometheus).
  • Strong problem-solving, critical thinking, and communication skills.
  • Deep understanding of agile processes, CI/CD pipelines, and automation practices.
  • Prior experience with Contact Center or Billing solutions is a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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