Enterprise CS Manager

New

Skills

Cross-functional Collaboration Customer success Data-driven decision making Enterprise Sales

Job Overview

Own the success of Tier 0/1 enterprise accounts; renewals, expansion, NRR Lead enterprise customer success at scale with MEDDPICC and strategic plays Partner with Enterprise Sales, JMCs, Advisory, Onboarding on cross-functional work Drive adoption, value realization, and measurable business outcomes Develop customer success plans aligning TheyDo's capabilities with business objectives Coordinate executive engagement and expansion opportunities

Responsibilities
  • Own the success of Tier 0/1 enterprise accounts
  • Lead enterprise customer success at scale with MEDDPICC and strategic plays
  • Partner with Enterprise Sales, JMCs, Advisory, Onboarding
  • Drive adoption, value realization, and measurable business outcomes
  • Develop customer success plans aligning capabilities with business objectives
Requirements & Qualifications
  • Extensive Enterprise SaaS CS, Consulting, or Strategic Acct Mgmt
  • Proven renewals, expansion, and NRR ownership in enterprises
  • Strong exec-level influencing and cross-functional collaboration
  • Proven value realization and measurable business outcomes
  • Experience with Enterprise Sales in land-and-expand motions

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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