Enterprise Customer Success Manager

Canonical, the publisher of Ubuntu and a global leader in open-source technology, seeks an Enterprise Customer Success Manager to build lasting relationships with enterprise customers. In this fully remote role, you will guide clients through Canonical’s product portfolio—including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and more—ensuring successful onboarding, adoption, and satisfaction. You will collaborate across departments, advocate for customer needs, and drive engagement strategies to reduce risk and enable growth. Join a distributed team shaping the future of open source in cloud, data science, AI, and IoT.

Key Responsibilities

• Onboard new customers and introduce Canonical’s products and support processes.
• Coordinate complex projects with IT managers, developers, and decision makers across various industries.
• Collaborate with Sales, Field Engineering, and Support to deliver tailored engagement plans.
• Manage a customer portfolio, identifying growth opportunities and renewal risks.
• Advocate for customer needs internally, influencing product roadmaps and improving processes.
• Support customers through reactive ticket requests and digital engagement campaigns.
• Participate in disciplined business review processes to resolve blockers.
• Contribute to company-wide customer support, including for unassigned accounts and Store customers.

Required Skills & Qualifications

• Minimum 5 years of IT-related work experience, with exposure to Linux, cloud, data applications, storage, networking, security, migration, or IoT projects.
• Exceptional customer-facing and presentation skills, able to discuss complex software solutions.
• Experience enhancing internal processes and ensuring timely delivery of customer projects.
• Strong teamwork and cross-functional collaboration abilities.
• Knowledge of agile methodologies.
• Proficiency in English, with Spanish and Portuguese as a plus.
• Experience with Salesforce, Jira, and CRM tools is advantageous.
• Ability to work independently in a distributed, remote-first environment.
• Passion for cloud infrastructure and open-source technologies.