Escalation Engineer

New

Skills

Problem-solving Solaris Technical Support Verbal communication Written Communication

Job Overview

As an Escalation Engineer, you will work closely with leading customers to maintain Illumio deployments and provide technical product support for complex problems. This remote-friendly position offers the opportunity to work with cutting-edge technologies and protect valuable workloads.

Responsibilities
  • Log and update cases for customer issues
  • Understand customer systems, analyze issues, and recommend solutions
  • Collaborate with customers, support engineers, Development, and Sales for problem resolution
  • Set accurate customer expectations
  • Provide technical support to field engineers
Requirements & Qualifications
  • Experience with case management and call resolution
  • Proficiency in Windows and Linux operating systems (AIX and Solaris knowledge is a plus)
  • Familiarity with public cloud infrastructure and services
  • Strong written and verbal communication skills
  • High attention to detail and organizational/problem-solving skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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