Global CS Service Provider Director

New

Skills

Networking SaaS

Job Overview

As the Director of Global CS Service Provider, you will be responsible for driving Global Retention Strategy, leading a distributed CS team, engaging with executives, defining processes for value realization at scale, mitigating risks, and identifying growth opportunities. This role requires 5+ years of senior leadership in SaaS or networking, domain expertise in the Service Provider landscape, leadership in scaling global teams, operational excellence in customer lifecycles, and clear executive-level communication.

Responsibilities
  • Drive Global Retention Strategy
  • Lead a globally distributed CS team
  • Engage with executives at ISPs, CDNs, and Neo-Cloud providers
  • Define processes for peering, DDoS defense, capacity planning, and AI ops
  • Align cross-functional resources to resolve escalations quickly
  • Identify expansion opportunities with Sales
Requirements & Qualifications
  • 5+ years in senior client-facing leadership in SaaS or networking
  • Domain expertise in the Service Provider landscape
  • Leadership track record in scaling global teams
  • Operational excellence in customer lifecycles
  • Clear executive-level communication

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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