Global Implementation Manager

New

Skills

Communication Communication Skills Cross-functional Collaboration Customer Experience Customer feedback Customer Onboarding Data Analysis Onboarding Problem Solving Project Management

As a Global Implementation Manager at Coursera, you will join the Scaled Professional Services Team to lead the implementation efforts for our Mid-Market Enterprise Customers. Your primary goal will be to deliver impactful solutions swiftly and successfully across our customer base. This role is highly cross-functional, requiring collaboration with teams including Sales, Customer Success, Marketing, Product, Engineering, Finance, Learner Services, and Legal. You will be responsible for ensuring seamless project execution, driving customer satisfaction, and achieving key performance indicators related to project timelines and outcomes. In this position, you will have the opportunity to significantly impact Coursera’s growth by enabling our customers to maximize their investment in Coursera's Enterprise products. You will also have ample opportunities for professional growth and development within a rapidly evolving and innovative environment.

Key Responsibilities

Configure and Launch Enterprise Products: Successfully configure and launch Coursera’s Enterprise products in alignment with customer requirements, ensuring high-quality delivery and customer satisfaction.
Build and Enhance Implementation Methodology: Contribute to the development and continuous improvement of implementation methodologies and best practices, ensuring streamlined processes and successful project outcomes.
Project Management: Independently manage multiple projects at the same time by leveraging strong customer relationships and data analysis. Ensure timely and efficient delivery of implementation services.
Innovate & Experiment: Proactively search for and experiment with innovative solutions and strategies to enhance the implementation model. Focus on refining processes to increase customer experience and overall impact.
Customer Onboarding: Lead the onboarding process for new customers, ensuring they are thoroughly equipped to run successful programs with Coursera’s Enterprise products. Provide guidance and support during the onboarding phase.

Required Skills & Qualifications

6+ years of experience in customer-facing roles, ideally within the tech or educational technology sector.
Proven experience in managing multiple customer projects at scale.
Strong analytical and problem solving skills with an experience in end-to-end project management.
Exceptional customer relationship management skills, with the ability to influence and drive program success without direct authority.
Exceptional written and verbal communication skills, coupled with strong presentation abilities.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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