Graduate CSM (Customer Success Manager)

New

Skills

Campaign Management Cloud Customer feedback analysis Customer Success Management Data Applications Documentation IOT Kubernetes Tech Support User experience

Job Overview

The role of a Customer Success Manager at Canonical involves reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers are responsible for developing trust with customers and providing them with the best experience using Canonical's offerings.

Responsibilities

Supporting customers by finding solutions to ticket requests
Enriching documentation about problem-solving and onboarding materials
Driving campaigns targeting multiple customers through digital touchpoints
Identifying high potential or high-risk customers
Onboarding new customers and introducing them to products and support processes

Requirements & Qualifications

Customer-facing experience
Passion for technology and Ubuntu
Excellent presentation skills
Strong organizational skills
Ability to work with all departments internally

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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