Healthcare B2B Support Specialist

New

Skills

Account manager B2b Call Center Communication Critical Thinking Customer Support Email Communication English Fluency Problem Solving Time Management

Join Clipboard Health as a Client Support Specialist and become the frontline account manager for our valued healthcare facility clients. In this fully remote role, you'll provide proactive, solution-focused support, ensuring an exceptional experience for our business partners. We offer a fast-paced, startup environment that values independence, customer-centricity, and problem-solving skills over traditional call center metrics or credentials.

Job Overview
  • Serve as the primary contact for healthcare facility (HCF) clients, managing their needs with professionalism and urgency.
  • Work 100% remotely from anywhere in the world with a flexible schedule.
  • Engage in real-time problem-solving via phone and email, ensuring every customer issue is fully resolved.
  • Participate in a skills-based hiring process that values real-world abilities over formal education or experience.
Key Responsibilities
  • Own and resolve customer issues end-to-end through calls and emails.
  • Proactively identify and address issues to prevent client churn and drive retention.
  • Handle a minimum of 30 calls and 15 email tickets daily, ensuring each interaction is solution-oriented.
  • Collaborate with internal teams to retain customers and improve processes.
  • Work independently and adapt quickly in a high-growth, startup environment.
Required Skills & Qualifications
  • Exceptional customer-centric mindset with strong ownership of client issues.
  • Outstanding written and verbal communication skills in English.
  • Proactive, critical thinker with strong problem-solving abilities.
  • High level of accountability and consistent delivery of results.
  • Reliable laptop/desktop (excluding Chromebooks/Linux), wired 20 Mbps internet, and a wired headset.
  • Quiet, distraction-free workspace with stable power and internet connectivity.
  • Open to all experience levels; focus is on skills and ability to support business clients professionally.
  • Willingness to work flexible shifts in a 24/7 operational environment.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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