Healthcare Customer Service Advocate

New

Skills

Crm systems Data Entry Medical Coding

Job Overview

Imagenet LLC is seeking a Healthcare Customer Service Advocate to join their team. The successful candidate will be responsible for handling member services calls, addressing policy management, benefits, and claim inquiries with exceptional customer service.

Responsibilities
  • Take member services calls regarding policy management, benefits, and claim inquiries.
  • Provide exceptional customer service to clients and members.
  • Accurately and efficiently relay information to members.
Requirements & Qualifications
  • High School Diploma or General Education Degree (GED) required.
  • 2-4 years of experience in processing health insurance, customer service, call center, medical office, or other healthcare-related field.
  • Understanding of health care claims, benefits, and policy process flows.
  • Healthcare Medical Terminology.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with CRM systems or membership databases.
  • Strong typing and data entry skills.
  • Ability to manage multiple systems simultaneously.
  • Must be able to clear a background check.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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