Insurance Operations Lead

New

Skills

Cross-functional Collaboration Customer Experience Insurance Problem Solving Process Optimization Team leadership

Join SafetyWing as our Head of Insurance Operations and play a pivotal role in shaping the future of global insurance solutions for remote workers. You will build and lead efficient operational processes, ensuring seamless experiences for our worldwide members as we work towards removing geographical barriers to equal opportunities.

Job Overview

This leadership position involves overseeing all aspects of insurance operations, from underwriting and claims to scaling systems for growth. You will design and implement processes that are both efficient and member-focused, supporting our mission to create innovative health, insurance, and retirement products for a global audience.

Key Responsibilities

Lead and manage global insurance operations, including underwriting and claims oversight.
Develop and optimize scalable operational processes and systems.
Identify and resolve operational challenges to drive efficiency and quality.
Ensure a joyful and seamless experience for all members.
Collaborate with cross-functional teams to support company growth and mission.

Required Skills & Qualifications

Proven experience in insurance operations or related leadership roles.
Strong knowledge of underwriting and claims processes.
Expertise in process optimization and operational scaling.
Excellent problem-solving and communication skills.
Passion for delivering exceptional customer experiences in a global, remote-first environment.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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