IT Customer Support Specialist

New

Skills

Communication Skills Customer Satisfaction English Proficiency Multitasking Problem-solving Skills

Job Overview

Everience Romania is seeking tech-savvy enthusiasts fluent in Polish and English to join their team as IT Customer Support Specialists. As a part of this role, you will provide accurate IT solutions via telephone, email, or chat, troubleshoot various technical issues, and ensure customer satisfaction.

Responsibilities
  • Provide accurate IT solutions via phone, email, or chat
  • Troubleshoot issues related to office, windows, outlook, internet, applications, and hardware
  • Assist in resolving customer and support issues to enhance customer satisfaction
  • Follow up on backlogged tasks
  • Communicate with other teams and escalate complex issues
Requirements & Qualifications
  • Fluency in Polish and English
  • No technical education required as training will be provided
  • Previous customer support experience is an advantage
  • Excellent customer service skills
  • Ability to work in a dynamic environment and multitask

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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