IT Support Specialist Role

New

Skills

Customer Service Google Suite Project Management SaaS Security Slack Tech Support

Join Coursera’s dynamic IT Department as an IT Support Specialist, where you will play a crucial front-line role supporting internal operations and ensuring the smooth functioning of corporate tools and technologies. This is a hands-on position offering broad exposure to IT functions, ideal for professionals looking to develop their technical skills and explore varied IT career paths. The role requires adaptability, urgency, and meticulous attention to detail, while supporting both remote and on-site operations across a global workforce.

Job Overview
  • Provide internal technical support for over 1,500 systems (95% Mac, 5% Windows & VDI).
  • Troubleshoot and resolve hardware, software, and network issues.
  • Administer SaaS tools and manage hardware asset lifecycles.
  • Support onboarding/offboarding processes and A/V needs for meetings and events.
  • Deliver new hire IT training and create knowledge content to facilitate self-service support.
Key Responsibilities
  • Respond promptly to internal IT requests, prioritizing and resolving technical issues efficiently.
  • Deploy, document, and manage IT hardware and software assets.
  • Conduct technical onboarding, orientation, and ongoing support for employees.
  • Collaborate with Systems and Network Administration teams for escalated support.
  • Continuously improve IT processes, documentation, and service quality.
Required Skills & Qualifications
  • 4+ years of IT or Desktop Support/System Administration experience with outstanding customer service.
  • Extensive expertise in Mac OS configuration and troubleshooting (Windows 10+ a plus).
  • Proficiency with Google Suite, JAMF, Zoom, ServiceNow, Slack, Okta, and SaaS management.
  • Strong communication skills for both technical and non-technical audiences.
  • Certifications such as CompTIA A+, Security+, or Network+ are advantageous.
  • Ability to work Indian night shifts covering Eastern Time business hours and travel as required.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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