IT Support Team Lead

New

Skills

Google Workspace Itsm macOS Mfa Slack Sso

Job Overview

Hands-on escalation for macOS, SaaS, and access issues. Own IT support queue health and SLA targets. Define and improve support processes, runbooks, and KB. Mentor support staff and guide day-to-day activities. Own onboarding and offboarding workflows with security alignment. Maintain asset inventory and device provisioning.

Responsibilities
  • Hands-on escalation for macOS, SaaS, and access issues
  • Own IT support queue health and SLA targets
  • Define and improve support processes, runbooks, and KB
  • Mentor support staff and guide day-to-day activities
  • Own onboarding and offboarding workflows with security alignment
  • Maintain asset inventory and device provisioning
Requirements & Qualifications
  • 4-6 years IT support or sys admin experience
  • 1-2 years in a senior capacity
  • Experience with macOS, Google Workspace, Slack, MDM (JAMF)
  • ITSM knowledge: ticket lifecycle management, SLA tracking, KB
  • SSO, MFA, user provisioning/deprovisioning experience
  • Healthcare data handling familiarity; HIPAA/SOC 2 awareness

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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