IT Support Technician II

New

Skills

Endpoint Security Itsm Mac Windows

Provide Tier 1–2 deskside and remote support for Windows and Mac. Device deployment and lifecycle management using MDM tools (Intune, Jamf). Manage on-site inventory; coordinate with ITAM; maintain asset records. Own IT onboarding; ensure equipment and access in first week; support meetings. Document root causes and fixes; cross-train; collaborate with engineering. Participate in on-call rotation; travel to sites for builds and field support. 2+ years in desktop/endpoint support with strong customer service and Tier 2 ownership. Experience with ITSM/ticketing, SLA adherence, and change processes; solid docs. Proficiency with Windows 11/macOS; endpoint security; device mgmt tools (Jamf, Intune). Networking fundamentals, VPN clients, SSO/MFA troubleshooting. Inventory management experience; organized data in spreadsheets.

Key Responsibilities
  • Provide Tier 1–2 deskside and remote support for Windows and Mac
  • Manage on-site inventory; coordinate with ITAM; maintain asset records
  • Own IT onboarding; ensure equipment and access in first week; support meetings
  • Document root causes and fixes; cross-train; collaborate with engineering
  • Participate in on-call rotation; travel to sites for builds and field support
Required Skills & Qualifications
  • 2+ years in desktop/endpoint support
  • Experience with ITSM/ticketing, SLA adherence, and change processes
  • Proficiency with Windows 11/macOS; endpoint security
  • Networking fundamentals, VPN clients, SSO/MFA troubleshooting
  • Inventory management experience

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Endpoint Software Engineer

Posted 4 days ago

Develop and maintain endpoint software solutions.

Collaborate with cross-functional teams to define project requirements.

Agile Methodology C++ Cross-functional Collaboration Endpoint Security

Sr Product Marketing Manager

Posted 9 days ago

Drive narrative consistency across campaigns and content

Lead content strategy and enablement efforts

Ai Cloud Security Content Strategy Endpoint Security

Lead Security Engineer

Posted 10 days ago

Lead Digital Forensics and Incident Response

Establish core forensics workflows and evolve SIEM

Cloud Security Digital Forensics Endpoint Security Google Cloud Platform

Lead Security Engineer

Posted 10 days ago

Lead and own digital forensics and incident response at Dave

Establish core forensics workflows and evolve SIEM

Cloud Security Digital Forensics Endpoint Security Google Cloud Platform

Lead Security Engineer

Posted 11 days ago

Lead Digital Forensics and Incident Response at Dave.

Establish core forensics workflows and evolve company's SIEM.

Cloud Security Digital Forensics Endpoint Security Python

Lead Security Engineer

Posted 12 days ago

Lead the Digital Forensics and Incident Response (DFIR) at Dave

Establish core forensics workflows and evolve the company's SIEM

Cloud Security Digital Forensics Endpoint Security Google Cloud Platform

Lead Security Engineer

Posted 13 days ago

Lead Digital Forensics and Incident Response at Dave.

Establish core forensics workflows and evolve the company's SIEM.

Cloud Security Digital Forensics Endpoint Security Python

Lead Security Engineer

Posted 15 days ago

Lead the Digital Forensics and Incident Response at Dave

Establish core forensics workflows and evolve the company's SIEM

Cloud Security Digital Forensics Endpoint Security Google Cloud Platform

Lead Security Engineer

Posted 16 days ago

Lead Digital Forensics and Incident Response at Dave.

Establish core forensics workflows and evolve the company's SIEM.

Cloud Security Digital Forensics Endpoint Security Google Cloud Platform

Lead Security Engineer

Posted 17 days ago

Lead Digital Forensics and Incident Response at Dave

Establish core forensics workflows and evolve SIEM

Cloud Security Endpoint Security Python Terraform

Lead Security Engineer

Posted 18 days ago

Lead Digital Forensics and Incident Response at Dave.

Establish core forensics workflows and evolve SIEM.

Cloud Security Digital Forensics Endpoint Security Google Cloud Platform

Lead Security Engineer

Posted 19 days ago

Lead DFIR operations and enhance security capabilities

Establish core forensics workflows and evolve SIEM

Cloud Security Cross-functional Collaboration Digital Forensics Endpoint Security

Lead Security Engineer

Posted 20 days ago

Lead the Digital Forensics and Incident Response (DFIR) at Dave.

Establish core forensics workflows and evolve the company's Security Information and Event Management (SIEM).

Cloud Security Communication Skills Digital Forensics Endpoint Security

Lead Security Engineer

Posted 20 days ago

Lead Digital Forensics and Incident Response efforts

Establish core forensics workflows and evolve SIEM

Cloud Computing Digital Forensics Endpoint Security Python

Lead Security Engineer

Posted 21 days ago

Lead Digital Forensics and Incident Response efforts

Evolve the company's Security Information and Event Management

Cloud Security Digital Forensics Endpoint Security Python

Lead Security Engineer

Posted 22 days ago

Lead Digital Forensics and Incident Response at Dave.

Establish core forensics workflows and evolve SIEM.

Cloud Security Digital Forensics Endpoint Security Google Cloud Platform

Security Engineer II

Posted 25 days ago

Own Tier 2 escalations across multiple domains

Investigate and resolve root causes of recurring issues

Apis Automation Collaboration Tools Data Analytics

Remote IT Support Contractor

Posted 141 days ago

Hire IT support for remote team

Ensure smooth technology operations

Endpoint Security Firewalls Google Workspace macOS

Endpoint Engineer Compliance Lead

Posted 153 days ago

Lead compliance and governance projects

Design and implement secure endpoint solutions

AWS Bash Devops Endpoint Security

Senior Product Manager RMM

Posted 161 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

SOC Analyst Internship

Posted 163 days ago

Monitor and analyze security alerts

Support incident response and reporting

Bash Endpoint Security Iam Powershell

Cloud Endpoint Services Admin

Posted 243 days ago

Administer and automate endpoint management

Ensure security and compliance of endpoints

Automation scripting Azure Bash Cloud

Endpoint Security Engineer

Posted 342 days ago

Extract a clear and concise job title and description from the project details.

List relevant technologies and skills required for the Security Engineer position.

Cloud Endpoint Security Engineer Infosec

IT Cloud Admin - Endpoint Mgmt

Posted 346 days ago

Implement and maintain endpoint management environment

Automate endpoint management tasks using scripting

Azure Bash Cloud Cyberark

DUO Security Integration Project

Posted 360 days ago

Integrate DUO security for user authentication

Utilize individual usernames for login instead of generic credentials

Access control Endpoint Security Google Workspace Network Security

Cloud Security Engineer

Posted 366 days ago

Design, implement, and manage cloud-native security for Microsoft Azure, AWS, and GCP environments.

Ensure operational security and assist with customer onboarding and incident handling.

Azure Devops Devops practices Endpoint Security

Team Lead, Threat Analyst

Posted 381 days ago

Lead and mentor a team of threat analysts, Coordinate and manage security incident investigations,

erve as a subject matter expert during cybersecurity incidents, Stay up to date with the latest

Cybersecurity Digital Forensics Endpoint Security Network Security
overtime