LATAM Technical Support Specialist

Join Deel as a Technical Support Specialist, providing exceptional assistance to international teams across LATAM. This full-time remote role enables you to support payroll and compliance operations from anywhere in the region, ensuring seamless customer experiences.

Job Overview

• Remote, full-time position supporting LATAM clients.
• Deliver technical support for Deel's payroll and compliance platform.
• Collaborate with international teams in a dynamic environment.

Key Responsibilities

• Respond promptly to technical inquiries and issues.
• Troubleshoot and resolve platform-related problems.
• Guide users through payroll and compliance processes.
• Document support interactions and solutions.
• Work closely with internal teams to escalate complex cases.

Required Skills & Qualifications

• Strong problem-solving and analytical skills.
• Excellent communication in English and Spanish or Portuguese.
• Experience in customer or technical support roles.
• Familiarity with payroll and compliance concepts.
• Ability to work independently and remotely.
• Knowledge of SaaS platforms and ticketing systems.
• Attention to detail and organizational skills.
• Time management in a fast-paced environment.
• Adaptability to international team structures.
• Proactive attitude towards learning new technologies.