Lead Developer - Amazon Connect

New

Skills

AWS Aws cloud Call Center Cloud Engineer Lambda S3 Serverless

Job Overview

We are looking for a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. This full-time remote position in India requires a senior engineer with deep technical knowledge in AWS cloud telephony and customer engagement platforms.

Responsibilities
  • Design and implement Amazon Connect solutions for call center operations
  • Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
  • Collaborate with global teams to build, test, and deploy production-ready contact center applications
  • Lead technical discussions, provide code reviews, and ensure best practices
  • Utilize AWS native services for scalability, security, and performance optimization
Requirements & Qualifications
  • 8+ years of IT experience with strong development background
  • 3+ years of experience in Amazon Connect implementations
  • Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
  • Understanding of telephony concepts and SIP protocols
  • Experience integrating contact center systems with CRM or ERP solutions
  • AWS Developer/Architect certification
  • Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex
  • Hands-on experience with contact center automation, monitoring, and analytics tools

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Senior Backend Engineer

New

Design and scale backend systems for global merchants.

Collaborate with cross-functional teams on project scopes.

API Design AWS Data Models Database Design

Senior Data Engineer

New

Lead design of scalable data products.

Collaborate with teams for automation and integration.

Airflow AWS Data Engineering Data Pipelines

Senior Software Engineer

New

Develop and monitor microservices on AWS.

Enhance automation tooling for deployment processes.

AWS CI/CD Containerization Github Actions

DevOps Engineer Role

New

Enhance the internal developer platform.

Increase reliability and scalability.

AWS CI/CD Cloud-native architecture Datadog

Backend Software Engineer

New

Design and expand the platform architecture.

Align project scopes with cross-team collaboration.

API Design AWS Backend Development Distributed systems

Senior Fullstack Engineer

New

Design and develop secure backend services.

Enhance frontend user interfaces for better accessibility.

Amazon ECS AWS Github Kotlin

Lead Full Stack Engineer

New

Lead a small engineering team to deliver features for the MDP system.

Design and maintain backend services and APIs using Node.js.

Angular AWS Java Node.js

Intermediate Software Engineer

New

Hire a Full-Stack Software Engineer with Angular and Node.js expertise.

Enhance a cloud-based restaurant management platform for a leading POS provider.

Angular AWS Ci/cd Pipelines Css

Junior Java Developer Role

New

Develop Java microservices using Spring Boot.

Collaborate with teams to deliver high-quality software.

AWS Azure CI/CD Cloud Computing

Junior Software Engineer Role

New

Develop and maintain software solutions using C#.

Enhance applications by implementing new features.

Automation AWS C# CI/CD

Project Manager/Scrum Master

New

Coordinate project activities effectively.

Facilitate Agile practices and Scrum ceremonies.

Agile AWS Azure Cloud Technologies

Junior Amazon Connect Engineer

New

Monitor and troubleshoot AWS Amazon Connect platforms.

Enhance proactive monitoring and system reliability.

AWS Lambda Python Splunk

Senior Full-stack Engineer

New

Develop high-performance software applications.

Collaborate with cross-functional teams effectively.

AWS Docker Kafka Node.js

Junior DevOps Engineer

New

Oddball is hiring a Junior DevOps Engineer.

The position is fully remote within the USA.

AWS Azure Bash Cloud Platforms

Data Pipeline Software Engineer

New

Maintain and analyze metrics across various systems.

Design and deploy tooling for reliability and scalability.

Ansible Automation AWS Cloudformation

Principal Software Engineer

New

Design scalable and secure systems.

Lead technical solutions and influence organization.

AWS Backend Systems Collaboration Distributed systems

Data Pipelines Software Engineer

New

Maintain and analyze metrics across systems.

Design and deploy tooling for reliability.

Ansible Automation AWS Cloudformation

Senior Data Scientist Growth

New

Scale user growth and retention using ML.

Collaborate with marketing and product teams.

A/b Testing AWS Causal Inference Machine Learning

Senior Software Engineer

New

Write and ship high-quality code.

Improve software reliability through testing.

AWS Gcp Integration Testing Postgres

Cloud Security Engineer

New

Lead cloud security architecture across multiple platforms.

Conduct threat modeling and provide secure design guidance.

AWS Azure CI/CD CircleCI

Solutions Engineer Role

New

Guide enterprise clients in adopting Databricks.

Implement technical strategies within client accounts.

AWS Azure Big Data Cloud Computing

Platform Engineering Manager

New

Lead the development of secure supply chain infrastructure.

Define strategic vision for secure supply chain capabilities.

AWS Azure CI/CD Cloud Security

Commerce Engineering Software Engineer

New

Create engaging experiences for Twitch viewers.

Build scalable applications for millions of users.

Agile Methodologies AWS Java Javascript

Senior Fullstack Engineer

New

Develop and deliver high-quality software features.

Enhance software engineering standards and resolve issues.

AWS Gcp Integration Testing Postgres

Senior Fullstack Engineer

New

Deliver high-quality code and features.

Invest in software quality through testing and refactoring.

AWS Gcp Integration Testing Postgres

Senior Backend Engineer

New

Design and implement key features for the SaaS product.

Rapidly deliver features to production using CI/CD pipelines.

Agile Methodologies Apis AWS CI/CD

Senior Software Engineer II

New

Develop a cloud-native Stream Governance platform.

Own the end-to-end design of backend services.

AWS Cloud-native architecture Distributed systems Docker

Senior Software Engineer

New

Develop and design a greenfield gifting product.

Collaborate with product and design teams.

API Design AWS Data Modeling Django

Software Engineer, Rider Pay

New

Write maintainable and testable code.

Participate in code reviews.

Automation AWS Code Review Debugging

Senior Software Engineer

New

Improve latency, security, and scalability of distributed systems.

Design and document large-scale distributed systems.

Api Development AWS Distributed systems Docker

Internal Software Engineer

New

Design and build internal platform apps.

Own feature delivery from requirements to deployment.

Api Development AWS CI/CD Containers

Software Engineer (Remote)

Posted 10 days ago

Build software to enhance company cultures.

Collaborate with teams for product development.

AWS GraphQL Node.js Postgresql

Senior Data Engineer Finance

Posted 10 days ago

To develop and deploy software for data engineering

To implement data quality checks and security controls

Api Development AWS AWS Quicksight Redshift

Software Engineering Manager

Posted 11 days ago

Lead development of customer-facing web applications

Drive adoption of AI tools for productivity

AWS Distributed systems Observability Postgresql

Senior Penetration Tester

Posted 11 days ago

Lead advanced penetration testing projects

Provide expert guidance on security

Apis AWS Azure Cloud infrastructure

Software Engineering Manager

Posted 11 days ago

Lead the design, development, and delivery of enterprise-grade applications

Provide senior technical leadership through architecture decisions

AWS Distributed systems Microservices Postgresql

Senior Penetration Tester

Posted 11 days ago

Lead and conduct white-box penetration testing

Define offensive security roadmap

Apis AWS Azure Cloud infrastructure

Customer Security Director

Posted 11 days ago

Serve as a primary security representative in customer engagements

Articulate security architecture, threat model, controls, and risk management approach

AWS Azure Cloud Security Compliance

CDP Architect

Posted 12 days ago

Promote and enforce information security practices

Identify and report security risks

AWS Azure Google Cloud Snowflake

Sr. Director Customer Security

Posted 12 days ago

Represent the company's security program in customer interactions

Lead technical security discussions

AWS Azure Cloud Security Compliance

Software Engineering Manager

Posted 12 days ago

Lead design and development of enterprise-grade web applications.

Provide technical leadership through architecture and code reviews.

AWS Distributed systems Observability Postgresql

Customer Support Engineer

Posted 12 days ago

Respond to and resolve customer inquiries promptly within SLA windows

Contribute to the customer-facing self-serve knowledge base

AWS Azure Docker Hadoop

Principal AI Engineer

Posted 12 days ago

Lead design, development, and scalability of core Java-based backend services.

Architect and optimize platform components for high-throughput and low-latency workflows.

AWS Devops Distributed systems Docker

Senior Penetration Tester

Posted 12 days ago

Lead advanced penetration testing and security assessments.

Define offensive security roadmap and adopt cutting-edge techniques.

Apis AWS Azure Cloud infrastructure

Software Engineer, Reliability

Posted 12 days ago

Design, build, and maintain observability libraries and tools

Troubleshoot production issues for performance and availability

Apis AWS Azure Go

Senior SRE - Kubernetes Platform

Posted 12 days ago

Build reliable and scalable Kubernetes platforms and tooling

Improve developer experience with clear docs and self-service tools

AWS Azure C# CI/CD

Senior Product Security Engineer

Posted 12 days ago

Lead long-term technical direction for product security

Architect and automate security controls in CI/CD and deployment pipelines

AWS CI/CD Gcp Go

Senior Distributed Systems Engineer

Posted 12 days ago

Lead architecture of new product platforms

Implement scalable solutions

AWS Gcp Go Java

Data Engineer

Posted 12 days ago

Design and implement scalable infrastructure

Develop end-to-end data pipelines

AWS Mongodb Postgresql Python

Senior AppSec Engineer

Posted 12 days ago

Orchestrate end-to-end security stack scanning and remediation

Lead security incidents and manage external audits

AWS Splunk
overtime