Linux Desktop Support Engineer

New

Skills

Devops Engineer Linux Linux Kernel Open-source Projects Programming Tech Support Ubuntu VMWare

Job Overview

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.

Responsibilities
  • Provide technical support for employees working remotely
  • Take ownership of new cases via telephone, email, and web
  • Be an internal customer advocate keeping them updated in a timely manner
  • Ensure support cases are handled according to SLA
  • Contribute to knowledge base articles and maintain existing ones
  • Distribute technical notices for internal and external communication
Requirements & Qualifications
  • Bachelors degree in a technical field
  • Experience with system performance troubleshooting
  • Experience with Linux troubleshooting and integration
  • Programming fundamentals in any language
  • Strong written and verbal English communication skills
  • Willingness to travel up to 4 times a year
  • Experience supporting virtualized environments
  • Active contribution to open-source projects
  • Experience with Linux Kernel

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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