Live Site Operations Analyst

New

Skills

Analytical Thinking Communication Skills Remote Collaboration Troubleshooting

Shopify is seeking a dedicated Live Site Operations Analyst to join our remote team, supporting our industry-leading eCommerce platform. This full-time role is open to candidates in Ireland or the United Kingdom and offers the flexibility to work from anywhere. As a Live Site Operations Analyst, you will play a crucial part in monitoring, maintaining, and improving the performance and reliability of our live site operations.

Job Overview
  • Monitor the health and performance of Shopify's live site infrastructure.
  • Respond swiftly to incidents, ensuring minimal downtime and high availability.
  • Collaborate with cross-functional teams to resolve operational issues.
  • Analyze trends and proactively identify areas for improvement.
  • Ensure exceptional customer experience through operational excellence.
Key Responsibilities
  • Real-time incident detection and response.
  • Root cause analysis and troubleshooting.
  • Escalation management and clear communication.
  • Collaborate with engineering and product teams.
  • Document operational procedures and incident reports.
Required Skills & Qualifications
  • Experience in site reliability or IT operations.
  • Strong analytical and problem-solving skills.
  • Familiarity with monitoring and alerting tools.
  • Excellent communication and teamwork abilities.
  • Ability to work independently in a remote setting.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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