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At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Description The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time. Responsibilities In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. Understanding of business requirements for our different customers and how they can be solved through AI Studio. Participate in the software development lifecycle to learn the new system/feature. Responsible for resolving the ticket queue through Zendesk. Coordinating and leading troubleshooting through incident management. Creating documents and maintaining our internal knowledge base. Improving our internal processes between teams and support. Assist and own production setups in client environments . Own and report SLA and other key metrics. Participate in a 24x7 rotational shift. Requirement 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations. Proficient in Java and HTML, enhancing technical capabilities for comprehensive support. Proven track record of positively impacting organizations through the development and implementation of standard operating practices. Familiarity with start-up environments, demonstrating adaptability to dynamic work settings. Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles. Respond to customer inquiries and support requests via phone, email, or chat Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve Deep understanding of tools like Postman/Datadog/Workato Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues Troubleshoot and resolve technical issues related to Java and MySQL Good knowledge of JavaScript with the ability to identify code-level issues and rectify Write custom scripts and code snippets to automate support tasks and improve support processes. Collaborate with development teams to resolve complex technical problems. Creates and Documents knowledge base articles Ability to train New Hires in the team on Process, Product and Technology Effectively mentors multiple L1s in the context of support Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
New
Design, build, and operate Go microservices
Own features end-to-end
New
Evolve AWS infrastructure using Terraform and Pulumi
Design internal development tools and standardize builds
New
Design, build, and operate microservices
Debug and resolve production issues
New
Design, build, and operate Go microservices for seller platform functionalities
Debug and resolve production issues within multi-service workflows using distributed tracing
New
Design, develop, and deliver high-quality products
Build testable, scalable, trustworthy systems
Posted 3 days ago
Architect AWS cloud infra for global scale
Implement AI-powered automation tooling
Posted 3 days ago
Lead critical infrastructure initiatives across engineering
Design and own technical quality bar
Posted 3 days ago
Design and build Go microservices for seller platform functionality
Debug and resolve production issues in multi-service workflows
Posted 4 days ago
Design, build, and operate Go microservices for seller platform
Debug and resolve production issues in distributed systems
Posted 5 days ago
Design and build Go microservices for seller platform functionalities
Debug and resolve production issues in multi-service workflows
Posted 5 days ago
Contribute to payments infrastructure and solve payment processing issues.
Improve test coverage, automation, and maintain platform reliability.
Posted 6 days ago
Design, build, and operate Go microservices
Debug and resolve production issues
Posted 6 days ago
Design, implement, and optimize backend and infrastructure
Collaborate with various teams for feature delivery and system health monitoring
Posted 6 days ago
Design and build Go microservices for seller platform functionalities
Debug and resolve production issues in event-driven systems
Posted 10 days ago
Drive and refine SRE practices
Design and implement observability solutions
Posted 10 days ago
Boost AI agent productivity through infrastructure and tooling
Develop server integrations for AI agents
Posted 10 days ago
Drive SRE practices across services
Design/maintain end-to-end observability
Posted 10 days ago
Develop and maintain backend services using Java and Spring Boot
Build football data pipelines powering FIFA, Serie A, UEFA
Posted 11 days ago
Scale and secure cloud infrastructure
Lead Kubernetes initiatives
Posted 12 days ago
Driving SRE practices across services
Designing and maintaining end-to-end observability
Posted 13 days ago
Design and implement end-to-end features
Lead architectural discussions
Posted 18 days ago
Design, implement, and maintain cloud infrastructure using IaC
Improve reliability, security, and scalability of the platform
Posted 19 days ago
Lead reliability strategy for high-availability systems
Automate processes to boost productivity
Posted 19 days ago
Lead autonomous data projects
Use SQL for analysis
Posted 19 days ago
Lead data projects to enhance analytics capabilities.
Query data warehouses efficiently using SQL.
Posted 19 days ago
Lead analytics initiatives and mentor data scientists
Collaborate with cross-functional teams
Posted 22 days ago
Join fast-growing Backend AI Team
Design, build, and maintain infrastructure
Posted 25 days ago
Seeking a Full-Stack Engineer with expertise in React/Redux and TypeScript
Responsibilities include building prototypes, improving rendering performance, and supporting existing applications
Posted 32 days ago
Looking for a Senior DevOps Engineer with 5-7 years of experience
Remote position with UK shift timings
Posted 34 days ago
Evolve scalable and secure platform infrastructure
Lead strategic initiatives for business success
Posted 44 days ago
Develop cross-platform SDKs for core iOS App
Build interactive UIs using JavaScript Frameworks and WebAssembly
Posted 48 days ago
Transform education and productivity using the latest AI technologies
Develop tools for Goodnotes AI and foundational technologies
Posted 54 days ago
Transform education and productivity using AI technologies
Build and maintain infrastructure for AI technology
Posted 57 days ago
Join a small, cross-functional team to work on product end-to-end
Utilize modern tech stack including TypeScript, Kotlin, React/Redux, and more
Posted 64 days ago
Design, deploy, and manage cloud infrastructure on AWS for scalability and security.
Optimize containerized applications using Kubernetes for high availability and performance.
Posted 66 days ago
Leading infrastructure reliability and strategic initiatives
Shaping platform strategy and providing technical leadership
Posted 72 days ago
Optimizing app performance and stability.
Implementing best practices for automated testing.
Posted 76 days ago
Join a small, cross-functional team implementing new technologies like AI
Bring core iOS App to cross-platforms
Posted 80 days ago
Transform education and productivity through AI technology
Build and maintain infrastructure for running end-to-end AI technology
Posted 90 days ago
Ensure quality and reliability of healthcare products through testing
Collaborate with diverse teams to deliver high-quality solutions
Posted 96 days ago
Design, deploy, and manage cloud infrastructure on AWS
Optimize containerized applications using Kubernetes
Posted 97 days ago
Building cross-platform apps for iOS, Web, Android, and Windows
Improving UI performance and memory optimizations
Posted 97 days ago
Lead infrastructure reliability and strategic initiatives
Shape platform strategy and provide hands-on technical leadership
Posted 131 days ago
Lead design and optimization of scalable platform infrastructure
Ensure reliability, security, and compliance for critical systems
Posted 140 days ago
Optimize and maintain global SMS carrier connectivity
Resolve complex network and routing issues
Posted 146 days ago
Ensure platform scalability and reliability
Enhance monitoring, alerting, and observability
Posted 157 days ago
Empower client independence via cloud solutions
Drive innovation and transformation in DevOps
Posted 165 days ago
Design and implement distributed platform infrastructure
Ensure high availability and scalability of services
Posted 170 days ago
Deliver outstanding enterprise customer support
Monitor and maintain high system availability
Posted 177 days ago
Lead backend platform development
Enhance developer experience and tooling
