Networking Support Technician - IT

Monitor and maintain corporate IT network infrastructure including switches, APs, firewalls, and VPN. Respond to alerts and performance issues, triage L1–L3. Configure, deploy, and maintain network hardware and systems. Manage patching, firmware updates, and maintenance windows. Maintain network documentation, diagrams, inventories, and change records. Provide tech support via Teams, email, tickets, and in-person.

Key Responsibilities

• Monitor and maintain network infrastructure
• Respond to alerts and performance issues
• Configure, deploy, and maintain network hardware
• Manage patching, firmware updates, and maintenance windows
• Maintain network documentation and inventories
• Provide tech support through various channels

Requirements & Qualifications

• High school diploma or equivalent required
• Associate degree or higher in IT, Networking, Cybersecurity preferred
• Strong TCP/IP, VLANs, routing basics, DHCP, DNS, WLAN knowledge
• Troubleshoot Layer 1–3 network issues
• Familiar with Cisco, Juniper, UniFi; SSH/CLI usage
• Must be eligible to work in the United States