Newspack Technical Account Manager

New

Skills

Account manager Client Relationship Management Communication Skills Editing Process Improvement Project Management Tech Support Time Management Wordpress

Join Automattic's fully remote team as a Technical Account Manager on the Newspack platform, dedicated to empowering news publishers worldwide. This dynamic role blends technical project management with ongoing client support, enabling you to make a real impact on digital publishing. Thrive in a collaborative, flexible environment where you’ll manage complex migrations, foster strong publisher relationships, and contribute to the continual evolution of our platform—all while working from anywhere with a Wi-Fi connection.

Job Overview
  • Lead and manage publisher migrations from initial alignment through successful launch.
  • Deliver strategic and technical support to publishers, optimizing their use of Newspack post-launch.
  • Balance independent project work with collaborative problem-solving alongside a global team.
  • Maintain expertise in WordPress, Newspack, and the broader news publishing landscape.
  • Contribute to process improvements and product enhancements based on publisher feedback.
Key Responsibilities
  • Coordinate multiple concurrent migration projects, managing timelines and diverse stakeholders.
  • Troubleshoot technical and editorial issues, providing actionable guidance to publishers.
  • Establish and nurture long-term publisher relationships, aligning solutions with their business goals.
  • Document solutions, share insights, and contribute to team knowledge and workflow improvements.
  • Identify and escalate product improvement opportunities, collaborating closely with engineering.
Required Skills & Qualifications
  • Solid working knowledge of WordPress core, plugins, and ecosystem.
  • Experience in client services, account management, or technical support roles.
  • Demonstrated ability to manage complex projects with multiple priorities and stakeholders.
  • Strong technical troubleshooting and creative problem-solving skills.
  • Clear, professional written and verbal communication, able to explain technical concepts to non-technical audiences.
  • Proficiency in time management and organizational systems.
  • Ability to work both independently and collaboratively in a remote, distributed environment.
  • Familiarity with the news publishing industry is a plus.
  • Flexibility, adaptability, and a growth mindset.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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