Offshore BPO Ops Manager

New

Skills

Compliance Data Security Performance management

Job Overview

As an Offshore BPO Operations Manager, you will be responsible for managing offshore BPO partner relationships, ensuring compliance, and overseeing daily operations to deliver scalable and high-quality service.

Responsibilities
  • Own and manage offshore BPO partner relationships and SLAs
  • Conduct business reviews, check-ins, and site visits to build trust
  • Monitor performance metrics: handle time, SLA, CSAT, quality
  • Identify gaps and partner with leadership for improvements
  • Ensure process, workforce, and policy adherence
Requirements & Qualifications
  • BA/BS from an accredited university (preferred)
  • 2+ years leadership in call center/customer ops
  • 1+ years managing third-party vendors or offshore BPO
  • Strong performance management, service delivery, and SLA enforcement skills
  • Experience with compliance, data security, and regulatory frameworks
  • Ability to travel internationally

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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