Onboarding Document Associate

New

Skills

Communication Compliance operations Documentation Google Sheets Onboarding Slack Written Communication Zendesk

Join our dynamic core operations team as an Onboarding Document Associate, where you will play a pivotal role in supporting healthcare professionals through their onboarding process. This fully remote position focuses on reviewing, validating, and managing essential documents to ensure a smooth and efficient onboarding experience. Your attention to detail and commitment to compliance will help maintain high standards of quality, safety, and speed for our healthcare platform.

Key Responsibilities
  • Review and validate onboarding documents submitted by healthcare professionals, ensuring accuracy, completeness, and regulatory compliance.
  • Monitor and manage document queues, backlogs, and expirations, acting on real-time prioritization during assigned shifts.
  • Execute daily operational tasks such as updating document statuses, mapping documents, resolving unread submissions, and handling special projects.
  • Collaborate with cross-functional teams to resolve document-related inquiries and continuously improve internal workflows.
  • Communicate clearly using Slack and other internal tools to provide updates and address issues.
  • Stay up-to-date with documentation standards and platform updates to ensure consistent and accurate decision-making.
  • Consistently meet performance targets related to document review times, accuracy, and throughput.
Required Skills & Qualifications
  • Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service roles.
  • Familiarity with U.S. healthcare documentation such as licenses, certifications, and immunization records.
  • Exceptional attention to detail with the ability to identify inconsistencies.
  • Confident decision-making skills, especially in ambiguous situations.
  • Strong written communication skills, with the ability to simplify complex information.
  • Highly organized, dependable, and able to work with a sense of ownership and urgency.
  • Demonstrated success in fast-paced, fully remote environments.
  • Proficiency with tools such as Slack, Zendesk, Google Sheets, and task management platforms.
  • Ability to work independently while collaborating effectively with other teams.
  • Experience with Quality Assurance (QA) is a plus.
  • Residing in the Asia-Pacific region with a professional home workspace, noise-canceling headset, and reliable high-speed internet connection.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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