Onboarding Support Specialist

New

Skills

Communication Compliance operations Cross-functional Collaboration Customer Support Google Sheets Onboarding Process Improvement Reporting Slack Written Communication

Join our dynamic Onboarding & Compliance team as an Onboarding Support Specialist. In this remote role, you will ensure healthcare professionals meet compliance standards, enabling them to work quickly and safely. You’ll be the primary point of contact, guiding candidates through onboarding steps, validating sensitive documents, and supporting them via multiple communication channels. Your attention to detail, process-driven mindset, and ability to handle shifting priorities will be key to success in this impactful position.

Key Responsibilities
  • Engage with healthcare professionals through email, chat, and phone to support the document submission process.
  • Review and validate documents for completeness, accuracy, and compliance with regulatory and internal standards.
  • Identify and resolve discrepancies, escalate complex issues, and document all resolution steps for auditability.
  • Follow standardized procedures, ensuring accurate tagging and logging of documents within internal systems.
  • Collaborate with cross-functional teams to refine workflows and proactively address recurring issues.
Required Skills & Qualifications
  • Experience in trust & safety, document verification, credentialing, compliance operations, or customer support.
  • Exceptional attention to detail and ability to spot inconsistencies quickly.
  • Strong decision-making skills, even with limited or ambiguous information.
  • Excellent verbal and written communication skills, with the ability to simplify complex topics.
  • Self-motivated, organized, and dependable, with a strong sense of ownership.
  • Ability to work independently in a remote environment, staying aligned with team goals.
  • Proficiency with tools like Slack, Google Sheets, and ticketing/task management systems.
  • Openness to collaborative feedback and continuous improvement.
  • Reliable high-speed internet connection (minimum 15Mbps download) and a quiet, professional workspace.
  • Minimum system specs: Intel i5 (8th gen+)/AMD Ryzen 5 (2000 series+)/Apple M1 or higher; 12GB RAM (16GB recommended).

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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