Patient Access Manager

New

Skills

Data-driven decision-making People Management Spanish Language Proficiency

Job Overview

Lead a high-performing Patient Access team delivering a high-touch patient experience. Mentor and coach team to model best practices. Oversee day-to-day operations for efficient, empathetic service. Serve as escalation point for patients; resolve complex issues swiftly.

Responsibilities

Lead a high-performing Patient Access team
Mentor and coach team to model best practices
Oversee day-to-day operations for efficient, empathetic service
Serve as escalation point for patients; resolve complex issues swiftly

Requirements & Qualifications

5+ years in patient-facing, digital health, or customer service operations
3-5 years of people management leading teams in healthcare, customer service, or operations
Strong experience with telephony systems, CRM platforms, and analytics tools
Highly data-driven; uses metrics and dashboards to guide decisions
HIPAA-compliant and patient-first mindset; handles confidential information

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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