Payment Operations Manager

New

Skills

Data Analysis English Excel Looker PowerBI SaaS Spanish Tableau Troubleshooting

Job Overview

Manage the payments operations team remotely for US time zones.

Responsibilities
  • Managing tasks, 1:1s, metrics, and projects for the payments ops team.
  • Handling payment escalations and ensuring timely resolution with cross-team and external partner communication.
  • Collaborating with Payment Service Providers to ensure seamless service to customers.
  • Conducting periodic reviews to ensure risk and compliance adherence and recommending improvements.
  • Leading process improvements internally and with PSPs for efficiency and satisfaction.
  • Being available occasionally outside hours for urgent matters.
Requirements & Qualifications
  • 5+ years experience in payments, risk, or compliance ops in SaaS, with 2+ years in management.
  • Proficiency in English and Spanish (C1+), written and spoken.
  • Strong troubleshooting skills for handling escalations and improving processes.
  • Experience with payment service providers.
  • Data analysis and visualization skills; Excel + Looker/Tableau/PowerBI.
  • Self-motivated and capable of cross-functional, cross-geography leadership.
  • Drive for continuous improvement and upskilling of team.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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