Payments Operations Manager - Mexico

New

Skills

Compliance operations Data Analysis English Fluency Fintech Looker Payment Operations Risk Management SaaS Spanish Fluency Tableau

Job Overview

As the Manager of Payment Operations in Mexico, you will be responsible for leading a team, managing critical payment escalations, collaborating with Payment Service Providers, ensuring risk and compliance, and driving process improvements.

Responsibilities

Manage payment operations team including tasks, 1:1s, metrics, and projects.
Handle critical payment escalations with clear internal/external communication.
Collaborate with Payment Service Providers for seamless service.
Conduct periodic reviews to ensure risk and compliance.
Lead process improvements with PSPs to boost efficiency.
Be available outside hours to address urgent payment matters.

Requirements & Qualifications

5+ years in payments, risk or compliance ops in SaaS/fintech.
At least 2 years of direct people management.
English and Spanish fluency (C1+), written and verbal.
Strong troubleshooting and problem-solving for escalations.
Experience with payment service providers.
Data analysis and visualization using Looker, Tableau, PowerBI, and Excel.
Self-motivated with cross-functional and cross-geo leadership.
Upskilling teams and process optimization.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Similar Jobs

Onboarding Escalations Specialist

Posted 190 days ago

Manage and resolve escalated documentation cases.

Prevent fraud and ensure safety on the platform.

Analytical Skills Communication Compliance operations Documentation

View Job

Onboarding Escalations SME

Posted 190 days ago

Manage and resolve escalated documentation cases

Prevent fraud and mitigate operational risks

Analytical Skills Communication Compliance operations Documentation

View Job

Onboarding Document Associate

Posted 192 days ago

Validate and process onboarding documents

Ensure compliance with healthcare regulations

Administrative Support Communication Compliance operations Customer Service

View Job

Onboarding Support Specialist Role

Posted 221 days ago

Ensure compliance of healthcare professionals

Validate and process sensitive documents

Communication Compliance operations Customer Support Google Sheets

View Job

Onboarding Escalations SME

Posted 222 days ago

Resolve complex document escalations for healthcare professionals

Prevent fraud and mitigate risk on the platform

Analytical Skills Communication Compliance operations Documentation

View Job

Onboarding Escalations SME

Posted 222 days ago

Resolve escalated document and fraud cases

Ensure platform trust and compliance

Analytical Skills Communication Compliance operations Documentation

View Job

Onboarding Document Associate

Posted 225 days ago

Review and validate healthcare onboarding documents

Ensure compliance with regulatory guidelines

Communication Compliance operations Documentation Google Sheets

View Job

Onboarding Support Specialist

Posted 230 days ago

Guide healthcare professionals through onboarding and compliance processes

Validate and manage sensitive documents for regulatory compliance

Communication Compliance operations Cross-functional Collaboration Customer Support

View Job

Operational Escalations SME

Posted 239 days ago

Manage and resolve escalated documentation cases

Prevent fraud and ensure marketplace safety

Analytical Skills Communication Compliance Compliance operations

View Job

Document Escalation SME Role

Posted 239 days ago

Manage and resolve escalated documentation cases

Prevent fraud and ensure platform safety

Analytical Skills Communication Compliance operations Documentation

View Job

Operational Escalations SME

Posted 309 days ago

Manage escalated document cases and prevent fraud

Provide cross-team consultations on document standards and policy interpretations

Analytical Skills Communication Compliance Compliance operations

View Job

Operations Coordinator

Posted 368 days ago

Support team members with administrative tasks - Drive administrative excellence - Maintain

nal tech stack - Optimize office management and culture initiatives - Support HR

Administration Communication Compliance operations HR

View Job