People Experience Associate

New

Skills

Communication Communication Skills Customer Service Human Resources Process Improvement Social Media

The Wikimedia Foundation is seeking a People Experience Associate to join its People Department in a remote-first, global role. As a key member of the team, you will support staff working outside the United States, collaborating closely with Employer of Record (EOR) partners and internal colleagues. Your focus will be on providing exceptional customer service, ensuring accurate data management, and contributing to seamless people operations that advance the Foundation's mission to empower free knowledge globally.

Job Overview

In this role, you will act as a primary liaison between the Foundation and EORs, supporting employees throughout their lifecycle. You will handle onboarding, offboarding, payroll, benefits, and process changes, ensuring compliance with local laws and Wikimedia policies. The ideal candidate is analytical, detail-oriented, and excels at managing multiple priorities in a distributed work environment.

Key Responsibilities
  • Serve as a point of contact and liaison between the Foundation and EORs for staff matters outside the US.
  • Collaborate with EORs throughout the staff lifecycle, including onboarding, offboarding, employment changes, payroll, and benefits administration.
  • Independently review, prioritize, and resolve staff inquiries or issues, escalating as needed.
  • Accurately process staff changes, ensuring all systems and records are updated appropriately.
  • Audit and review monthly invoices, resolving discrepancies and coordinating with EOR and finance before approval deadlines.
  • Support additional HR projects as assigned to improve team efficiency and staff experience.
Required Skills & Qualifications
  • Minimum 2 years of experience in human resources or a related field.
  • Bachelor's degree or equivalent experience in a related discipline.
  • Strong ethics, integrity, and ability to maintain confidentiality.
  • Excellent communication and interpersonal skills in a distributed/remote setting.
  • Exceptional organizational skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Analytical mindset with advanced skills in Excel or Google Sheets (pivot tables, formulas).
  • Experience maintaining and updating HR or related information systems.
  • Commitment to HR best practices and compliance with policies and local laws.
  • Global HR or EOR experience and invoice/payroll data auditing experience are a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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