Personalized Support Engineer 3

New

Skills

Collaboration Confluence Customer Experience Customer Support Engineer English Language Proficiency Jira Rest Api Time Management Zendesk

Job Overview

Join Twilio as a Personalized Support Engineer to work with top tier customers, providing 24x7x365 coverage and collaborating with Technical Account Managers.

Responsibilities
  • Address customer issues and provide feedback to Product and Engineering teams.
  • Resolve problems with customers and partners, collaborating with internal teams.
  • Assist customers promptly and efficiently, including irregular shifts and weekends.
Requirements & Qualifications
  • Fluency in English, 4+ years in client-facing technical role, experience with REST API and cloud solutions.
  • Experience working with top tier customers and utilizing ticket systems like Zendesk.
  • Strong task prioritization, time management, and troubleshooting skills.
  • Dedication to customer experience, enthusiasm for collaboration, and knowledge of Twilio products.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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