PR & Communications Lead

Conduent is seeking an experienced Senior Manager, PR & External Communications to lead external communications strategies for its Commercial business. This pivotal role focuses on elevating brand presence across industries like customer experience, finance, healthcare, digital solutions, and human capital management. The ideal candidate will drive impactful media relations, manage crisis communications, and position company leadership as industry thought leaders while collaborating closely with cross-functional teams.

Key Responsibilities

• Develop and execute PR and media outreach strategies aligning with corporate objectives.
• Lead crisis and issues communication in partnership with legal, business, and IT teams.
• Draft press releases, media pitches, blog posts, and client communications.
• Identify and pursue media opportunities, fostering relationships with key journalists and outlets.
• Position Conduent leadership as industry thought leaders via speaking engagements and bylined content.
• Respond to reactive PR issues, ensuring timely and effective communications.
• Collaborate with internal communications, marketing, and digital teams on major initiatives.
• Measure and report on the effectiveness of external communication campaigns.

Required Skills & Qualifications

• Bachelor’s degree in communications, public relations, or related field.
• 8+ years of experience in public relations or communications (corporate or agency).
• Proven track record in media relations, digital communications, and executive visibility programs.
• Strong written and verbal communication skills with the ability to simplify complex topics.
• Experience in transportation, public sector, or technology-led services preferred.
• Ability to independently manage multiple projects and deliver measurable results.
• Demonstrated success in building and maintaining media relationships.
• Proficiency in crisis and issues management communications.