Product Management Director

New

Skills

Market Strategy Product Management Regulatory Compliance SaaS

Job Overview

Lead evangelism for Five9 outbound portfolio and field enablement. Define outbound use cases: collections, reminders, surveys, alerts. Ensure compliance (TCPA, Reg F, FDCPA) with ROI focus. Drive market strategy and roadmap alignment with customers. Partner with engineering/UX to scale, compliance, and ROI. Represent Five9 at industry events and advisory sessions.

Responsibilities

Lead evangelism for outbound portfolio
Define and implement outbound use cases
Ensure compliance with regulations and focus on ROI
Drive market strategy alignment with customers
Partner with engineering/UX for scaling and compliance
Represent Five9 at industry events and advisory sessions

Requirements & Qualifications

10+ years in Product Management, Presales, or related SaaS/CCaaS roles
Proven market evangelism and customer engagement for outbound solutions
Strong outbound CCaaS expertise: dialers, campaigns, multi-channel
Familiarity with TCPA, Reg F, FDCPA, HIPAA compliance
Experience aligning SaaS roadmaps with revenue-driving use cases
Bachelor's degree; MBA/advanced degree preferred; strong executive presence

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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