Product Support Engineer - EMEA

Job Overview

Diagnose and resolve tech issues to ensure customer satisfaction. Investigate integration issues, API inquiries, and bugs. Troubleshoot complex problems using integration frameworks.

Responsibilities

• Diagnose and resolve tech issues
• Investigate integration issues, API inquiries, and bugs
• Troubleshoot complex problems using integration frameworks
• Collaborate with Engineering to escalate issues and improve products
• Create and maintain docs for support processes and issues

Required Skills & Qualifications

• Strong understanding of software apps
• Strong understanding of internet protocols
• Excellent troubleshooting skills
• Automation via scripting experience
• Strong verbal and written communication skills