Product Support Lead

New

Skills

Html Jira Miro Salesforce Sql Tableau XML

Lead technical support to drive improvements in healthcare software. Partner with Product to identify functionality that improves support. Transition product releases to Customer Support, including training and knowledge articles. Conduct problem investigations to prevent recurrence. Collaborate with multiple teams to optimize support processes. Perform troubleshooting, analysis, and resolution using advanced query and programming skills.

Key Responsibilities
  • Lead technical support to drive improvements in healthcare software.
  • Transition product releases to Customer Support, including training and knowledge articles.
  • Conduct problem investigations to prevent recurrence.
  • Collaborate with multiple teams to optimize support processes.
  • Perform troubleshooting, analysis, and resolution using advanced query and programming skills.
Requirements & Qualifications
  • Bachelor's Degree in Computer Science, Engineering, IT or related field (preferred).
  • 1 year software support experience including Root Cause Analysis.
  • Process modeling tools: MS Visio, Miro.
  • Data analysis: Tableau, Eazy BI; SQL, HTML, XML.
  • Service management tools: Salesforce, Jira.
  • 3-5 years SaaS support or healthcare industry; 5+ years in customer support.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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