Regional Safety Manager

New

Skills

Excel Google Sheets Sql Tableau

As a Regional Safety Manager, you will be responsible for managing complex, high-risk issues and serving as the escalation point for critical matters. Your role will involve coaching direct reports, developing performance plans, and setting best-practice guidelines to document ways of working. You will ensure proper staffing, onboarding, and ongoing training while leading strategic initiatives to drive service performance. Additionally, crisis management for real-time, high-severity cases, data analysis and reporting, and translating goals into actionable plans are key components of this role. Proficiency in Tableau, SQL, Excel, and Google Sheets is required, and a focus on creating an inclusive culture that promotes belonging and diversity.

Key Responsibilities
  • Manage complex, high-risk issues and serve as escalation point
  • Coach direct reports and develop performance plans
  • Set best-practice guidelines and document ways of working
  • Ensure staffing, onboarding, and ongoing training
  • Lead strategic initiatives and drive service performance
Required Skills & Qualifications
  • 8+ years in customer service or operations
  • 5+ years directly managing staff
  • Crisis management experience for real-time, high-severity cases
  • Data analysis and reporting proficiency to identify trends
  • Translating goals into actionable plans in a cross-functional environment

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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