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Join PerkinElmer, a global leader in analytical and testing solutions, and make an impact across multiple industries such as pharmaceuticals, food safety, environmental analysis, and industrial testing. In this remote role, you'll collaborate with laboratories worldwide, supporting scientific discovery, product quality, and compliance through innovative technology and services.
As a remote team member at PerkinElmer, you will contribute to the advancement and support of analytical solutions, engage with diverse clients, and help ensure the quality and safety of products and environments globally.
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Manage SMB customers through 'one-to-many' communication and tech-touch workflows
Proactively monitor customer health scores and provide targeted guidance
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Resolve customer support issues efficiently and effectively
Provide personalized and fast customer support through email and chat
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Serve as the final internal escalation point for customer issues.
Collaborate with Engineering to master the product.
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Developing end-to-end social media support for Starlink feedback.
Administering Sprinklr for setup, security, reporting, and automation.
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Manage SMB customers through communication workflows
Monitor customer health scores and provide guidance
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Resolve customer support issues with patience and company policies
Provide fast, accurate, and personalized customer support
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Conduct tests against policies and regulatory requirements for quality assessment
Report on quality and CSAT performance
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Provide troubleshooting for learning platforms
Manage user accounts and platform configurations
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Provide exceptional customer support
Troubleshoot technical issues effectively
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Write and maintain AI-native content for chatbots and agents
Design conversational AI dialogue flows with multi-turn interactions
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Resolve customer support issues with patience and adherence to company policies
Provide fast, accurate, personalized customer support
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Manage a high volume of SMB customers effectively
Proactively monitor and address customer health scores
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Manage and assist SMB customers using tech-touch workflows.
Proactively monitor customer health scores in Planhat for targeted guidance.
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Lead and manage US-based team
Ensure quality and SLA targets
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Provide post-sales customer support and technical leadership.
Resolve technical issues for top customers.
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Lead and manage high-impact customer implementations
Identify risks and provide solutions for successful project delivery
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Provide exceptional customer support through email and chat.
Resolve customer support issues effectively and in adherence to company policies.
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Manage SMB customers effectively through communication and tech workflows
Proactively monitor and provide guidance on customer health scores
Posted 3 days ago
Provide fast and accurate customer support through email and chat
Troubleshoot technical issues related to mobile apps and website
Posted 3 days ago
Manage and support a high volume of SMB customers effectively
Proactively monitor customer health scores and provide targeted guidance
Posted 3 days ago
Provide exceptional customer support through email and chat
Troubleshoot technical issues related to mobile apps and websites
Posted 4 days ago
Provide personalized customer support through email and chat
Resolve customer support issues while maintaining patience
Posted 4 days ago
Manage high-volume SMB customers efficiently through tech-touch workflows.
Monitor and address customer health scores to ensure satisfaction.
Posted 4 days ago
Manage a book of host entrepreneurs and rising hosts for retention and growth.
Secure availability on peak dates to maximize host revenue.
Posted 4 days ago
Manage host entrepreneurs and rising hosts' book of business effectively
Educate hosts on product updates and policy changes
Posted 5 days ago
Provide exceptional customer support through email and chat
Resolve customer support issues with patience and adherence to policies
Posted 5 days ago
Increase unit volumes through physician recruitment and account growth
Maximize field effectiveness by mastering Natera Oncology products
Posted 5 days ago
Provide exceptional customer support through email and chat
Resolve technical issues related to mobile apps and websites
Posted 6 days ago
Provide exceptional customer support through various channels
Troubleshoot technical issues related to mobile apps and website
Posted 6 days ago
Manage a team of Account Operations Advisors effectively.
Improve SLA, CSAT, productivity, and schedule adherence with data-driven approaches.
Posted 6 days ago
Provide email deliverability support to customers
Manage and prioritize deliverability tickets
Posted 6 days ago
Supporting over 7,000 customers at Perspective
Providing empathetic and technically sound solutions
Posted 6 days ago
Provide exceptional customer support through email and chat
Troubleshoot technical issues related to mobile apps and website
Posted 6 days ago
Provide professional guidance to support associates abroad
Identify trends and develop solutions with the team
Posted 6 days ago
Provide exceptional customer support for travel organizers
Enhance the customer journey through collaboration with multiple teams
Posted 6 days ago
Maximize platform usage for travel organizers
Resolve customer issues and inquiries
Posted 7 days ago
Provide exceptional customer support
Resolve technical issues efficiently
Posted 7 days ago
Diagnose and resolve complex technical issues
Develop deep understanding of Blacksmith product and tech
Posted 7 days ago
Resolve customer support issues with patience and company policies
Provide fast and personalized customer support through email and chat
Posted 7 days ago
Provide high-quality product support via email and live chat
Develop in-depth knowledge of the Klaviyo platform
Posted 7 days ago
Lead, coach, and empower Trial Experience Specialists daily
Facilitate training with Leads/Managers for ongoing team development
Posted 7 days ago
Deliver software for millions of players
Own projects from start to finish
Posted 8 days ago
Resolve customer support issues effectively
Provide personalized customer support
Posted 8 days ago
Provide exceptional customer support through multiple channels
Resolve technical issues related to mobile apps and websites
Posted 9 days ago
Resolve customer support issues
Provide personalized customer support
Posted 9 days ago
Support sales with a focus on closing business
Maintain and support existing customers
Posted 9 days ago
Resolve customer support issues with patience and adherence to policies
Provide personalized customer support through email and chat
Posted 10 days ago
Resolve customer support issues effectively and efficiently
Provide personalized and fast customer support through email and chat
Posted 10 days ago
Resolve customer support issues with patience and adherence to policies.
Provide fast and accurate customer support through email and chat.
Posted 11 days ago
Provide exceptional customer support
Resolve customer issues with patience