Remote Customer Enablement Lead

New

Skills

Cross-functional teamwork Customer success Data Analysis Presentation Skills Project Management Remote Collaboration

Help Scout is seeking a talented Customer Enablement Lead to join our fully remote team. In this role, you will be responsible for empowering customers to make the most of Help Scout's simple and effective customer service software. This is a full-time opportunity with no geographical restrictions, allowing you to work from anywhere while making a significant impact on customer success and education.

Job Overview

As the Customer Enablement Lead, you will design and execute enablement strategies that drive customer engagement, education, and satisfaction. You will collaborate closely with cross-functional teams to ensure customers receive the guidance, resources, and support they need to thrive with Help Scout’s solutions.

Key Responsibilities

Develop and implement customer enablement programs to maximize product adoption.
Create educational resources and training materials for customers.
Collaborate with product, support, and marketing teams to enhance the customer journey.
Analyze customer feedback and usage data to identify opportunities for improvement.
Deliver virtual workshops, webinars, and onboarding sessions.

Required Skills & Qualifications

3+ years in customer enablement, success, or education roles.
Exceptional communication and presentation skills.
Experience with SaaS or customer service software.
Ability to work independently and remotely.
Strong project management and organizational skills.
Proficiency in developing training content and resources.
Analytical mindset for interpreting customer data.
Team player with a collaborative approach.
Passion for customer empowerment and education.
Comfortable engaging with global, diverse customers.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Similar Jobs

Senior Product Designer - AI

Posted 4 days ago

Hiring a Senior Staff Product Designer specializing in AI

Full-time remote position in Canada or the United States

Ai Ai Design Collaboration Communication

View Job

Remote Senior Manager, Software Engineering

Posted 19 days ago

Hire a remote Senior Manager with experience in software engineering.

Lead and manage software development projects with a focus on quality.

Collaboration Cross-functional teamwork Engineer Project Management

View Job

Remote Technical Program Manager

Posted 24 days ago

Hiring a remote Technical Program Manager at Axios.

Full-time position that can be done remotely anywhere in the United States.

Budget Management Collaboration Communication Cross-functional teamwork

View Job

Campaign Program Coordinator

Posted 35 days ago

Hire remote coordinator for campaigns

Support Apollo's sales intelligence platform

Campaign Management Communication Skills Cross-functional teamwork Data Analysis

View Job

AI Product Designer Role

Posted 35 days ago

Hire a remote AI product designer

Enhance workplace learning platforms

Ai Cross-functional teamwork Product Product Designer

View Job

Remote Customer Success Manager

Posted 35 days ago

Hire remote customer success manager

Support client onboarding and satisfaction

Account management Client Relationship Management Communication Skills Crm systems

View Job

Operations Manager, Ethena Labs

Posted 47 days ago

Support and launch new digital exchange products

Facilitate cross-functional collaboration and project delivery

Business Development Cross-functional teamwork Data Analysis Market Analysis

View Job

Remote Strategic Account Manager

Posted 47 days ago

Hire a remote strategic account manager

Manage and grow enterprise client relationships

Account management Account manager Client Relationship Management Communication Skills

View Job

Remote Brand Designer Role

Posted 59 days ago

Hire a full-time remote brand designer

Enhance product storytelling for Figma

Brand Design Cross-functional teamwork Figma Graphic Design

View Job

B2B Client Support Specialist

Posted 62 days ago

Deliver fast and empathetic client support

Resolve workplace shift and payment issues

Client support Critical Thinking Cross-functional teamwork Customer Support

View Job

International Account Executive Role

Posted 80 days ago

Hire a remote account executive

Expand international sales presence

Account Executive Account management Crm software Cross-functional teamwork

View Job

Staff Software Engineer Role

Posted 81 days ago

Promote a digital-first, flexible work environment

Foster diversity, equity, and inclusion

Agile Methodologies Cloud Computing Communication Skills Cross-functional teamwork

View Job

Remote Engineering Manager Role

Posted 88 days ago

Hire a remote engineering manager

Lead and mentor engineering teams

Agile Methodologies Cloud Platforms Communication Skills Cross-functional teamwork

View Job

Senior Brand Experience Designer

Posted 90 days ago

Hire a remote designer

Enhance brand experience

Adobe Creative Suite Cross-functional teamwork Customer Experience Digital Marketing

View Job

Senior Support Engineer Remote

Posted 91 days ago

Hire a remote Senior Support Engineer

Provide technical support for Sourcegraph

Continuous improvement Cross-functional teamwork Engineer Problem-solving

View Job

Product Manager Onboarding

Posted 94 days ago

Hire a remote Product Manager

Improve customer onboarding experience

Compliance Cross-functional teamwork Data Analysis Fintech

View Job

Mobile Product Designer Role

Posted 101 days ago

Create intuitive transaction experiences

Collaborate cross-functionally on product strategy

Agile Agile Methodologies Collaboration Tools Cross-functional teamwork

View Job

Strategic Alliances Manager

Posted 104 days ago

Hire a remote strategic alliances manager

Expand global employment partnerships

Business Development Cross-functional teamwork Partnerships Project Management

View Job

Senior Content Designer Remote

Posted 122 days ago

Hire a remote Senior Content Designer

Enhance Instacart’s user experience

Accessibility Collaboration Tools Content designer Content Strategy

View Job

Remote Sales Ops Manager

Posted 125 days ago

Hire a remote sales operations leader

Support and optimize sales processes

Communication Skills Crm Management Cross-functional teamwork Data Analysis

View Job

Internal Marketing Manager

Posted 171 days ago

Hire a remote communications manager

Enhance internal marketing strategies

Analytical Skills Communications Content Creation Copywriting

View Job

Remote Senior Data Scientist

Posted 175 days ago

Hire a remote senior data scientist

Promote a flexible, location-independent role

Big Data Cross-functional teamwork Data Data Analysis

View Job

IBM BAW Developer

Posted 243 days ago

Design and develop automated workflows using IBM BAW.

Translate business requirements into technical solutions.

Cross-functional teamwork Documentation Secure Coding Practices

View Job

Content Marketing Manager

Posted 244 days ago

Develop and execute marketing strategies

Create engaging copy for customer acquisition

Communication Skills Copywriting Cross-functional teamwork Data Analysis

View Job

Remote Senior Product Designer

Posted 246 days ago

Hiring a Senior Product Designer for remote work in Colombia.

Designing interfaces for lab inventory management and order requests.

Adobe Creative Suite Collaboration Cross-functional teamwork Figma

View Job

Reddit Product Manager (Remote)

Posted 252 days ago

Hiring a Product Manager for Content Ops Labeling at Reddit

Full-time remote position in the United States

Collaboration Communication Skills Cross-functional teamwork Organizational Skills

View Job

Senior Product Designer, Integrations

Posted 253 days ago

Design seamless integrations for retailers

Collaborate with teams for design alignment

Collaboration Communication Creativity Cross-functional teamwork

View Job

Social Media Analyst

Posted 262 days ago

Drive engagement and growth on Twitter

Analyze social media performance data

Blockchain Communication Skills Community engagement Content Creation

View Job

Product Marketing Manager, Platform

Posted 262 days ago

Lead product marketing strategies for the platform

Collaborate with cross-functional teams for product awareness

Collaboration Communication Skills Content Creation Cross-functional teamwork

View Job

Customer Value Manager

Posted 265 days ago

Create and execute strategies for customer engagement and expansion

Manage a set of GCP customers for growth and retention

Account management Account manager Agile Cloud

View Job

Remote Partnerships Manager UK&I

Posted 276 days ago

Develop and nurture partnerships in the UK&I region.

Identify and capitalize on new partnership opportunities.

Business Development Collaboration Communication Cross-functional teamwork

View Job

Regulatory Affairs Manager

Posted 279 days ago

Manage regulatory submissions effectively

Participate in collaborative cross-functional teams

Adobe acrobat Communication Cross-functional teamwork Microsoft Office

View Job